NN Insurance Belgium (NN) is a solid insurance company that is part of a strong international group: NN Group. We have 1.4 million customers in Belgium. The roots of NN go all the way back to De Vaderlandsche, and in recent times, ING. Delta Lloyd has also recently become a part of NN.
With a Solvency 2 ratio of 199% (figure fourth quarter 2017), NN is twice better capitalised than what the supervising authority prescribes. With that, NN is among the most credit-worthy of European insurance companies. The expected drop due to the take-over of Delta Lloyd has already been accounted for in this figure. This shows that the purchase of Delta Lloyd can easily be absorbed by the balance sheet of NN. Thanks to the benefits of working together, we expect to grow to become a strong and stable player on the insurance market.
The management of NN Group considered Delta Lloyd Life a complimentary partner, and decided to make a public offer on the shares of Delta Lloyd Life in 2016. The majority of the shareholders accepted and a merger process was begun which will be fully completed on 30 March 2018.
Customers of Delta Lloyd Life are, from now on, customers of NN, a very stable insurance company. As a combined company, we are the number four life insurance company in Belgium. The combination of NN and Delta Lloyd Life creates a strong and highly diversified player in the areas of retirement, life and non-life insurance.
The merger makes us a more effective and efficient company and enables us to better respond to societal and technological changes. With our expertise and scale, we can further improve our products and services. The purpose is to offer even more customer-oriented and innovative products.
Delta Lloyd Life and NN (via ING) are currently working with separate investment funds for their products. We do not intend to link the funds of Delta Lloyd Life with the products of ING and vice versa in the short term.
What will change, is the name of the funds of Delta Lloyd Life. For example: 'Delta Lloyd Life Ethna Aktiv Fund' will from now on be known as 'NN Ethna Aktiv Fund'. The name of the funds of NN that are linked to the products of ING will not change. For example: ING Future Life 2035.
No, the products that currently exist independently, will remain separate products. If anything were to change in the future, we will always let you know with plenty of time in advance.
The right of commutation is a personal right of the insured. This right can always be exercised, except when there is an accepting beneficiary or with a transfer of all rights / pledges.
Please note! There are almost always costs associated with a commutation.
No, the current terms and conditions of every contract remain valid.
No, our services will remain fully operational and we will do our very best to process your file within the promised time frame.
Yes, our bank account numbers will remain the same and all automatic payments will continue as usual.
If you are insured with NN via ING or Deutsche Bank, then nothing changes in practice. Your contract(s) and general terms and conditions remain the same. The contact information of our customer service also remains the same: telecel-life@nn.be and +32 (0)2 407 70 00. For a new insurance, you can still always go to the website or a branch of ING or Deutsche Bank.
On the website of NN (www.nn.be) , you will now find NN products that were formerly sold under the Delta Lloyd Life brand name. On www.nn.be, you will also find the addresses and independent brokers in your area.
All contact persons remain the same. If you have any questions, please address them to your trusted intermediary.
It is no problem at all that the Delta Lloyd Life logo is on your estimate. Your estimate is also valid for NN until the date on the estimate.
No, all current contracts remain valid, even though the NN logo is not on them. No new version can be downloaded.
No, your products, rates and general terms and conditions do not change. You will see the NN logo on all new documents. The documents that you have at home, with the Delta Lloyd Life logo on them, will continue to be perfectly valid.
Recently terminated your contract?
If you have recently terminated your contract(s) with Delta Lloyd or NN, it is possible that our administration still regards you as a customer. If this is the case, please ignore our letter.
Insured via a predecessor of Delta Lloyd Life?
Have you received a letter with the Delta Lloyd logo at the top? Delta Lloyd Life has, in the past, taken over a number of insurance companies. You are a customer of ours if you have a contract (or are the beneficiary) of:
AG Suisse - CGU Life - Cofitex Insurance
Condor - De Nationale Insurance - GAN
Norwich Union - Ohra Leven - Swiss Life Belgium
ZA Insurance - Zelia
Have you received a letter with the NN logo at the top?
Then perhaps you have concluded a contract via ING or Deutsche Bank, Bank Nagelmackers or Aquilae. Or if you have been designated as beneficiary in a contract with one of our distributors.
As beneficiary of a life insurance policy, you are entitled to the payment of a capital at the end of a contract providing the contractual conditions are met.
You can accept a beneficiary by way of a rider in the insurance contract, which is signed by the policyholder whom you have designated as beneficiary as well as yourself and the insurer.
The policyholder cannot reverse the beneficiary component without your consent.
Without your consent, the policyholder can only:
There is no point in transferring your insured capital from one Branche 21 / Tak 21 product to another considering that the guarantee of the Guarantee fund applies to the sum of all your Branche 21 / Tak 21 capital. See which NN products fall under the protection of the Guarantee fund here.
Your savings deposits at ING do not count towards the EUR 100,000 protective cover of the Guarantee fund at NN. At ING, you have a separate protective cover of also up to EUR 100,000.
The protective cover applies individually, up to EUR 100,000 per person and per organisation. For example, if you have EUR 130,000 in assets with NN, you will then not be able to compensate your coverage via a partner who has, for example, only EUR 60,000 in assets.
The Guarantee fund guarantees the reimbursement of a maximum amount of EUR 100,000 in assets per person, per life insurance company, regardless of the number of accounts. The Guarantee fund goes into effect when the life insurance company can no longer meet its obligations, due to a bankruptcy, for example. It applies to all banks and insurance companies established in Belgium.
We only collect general information to be able to identify you officially. No data from your private life or medical data.
Specifically, this means: your name, national register number, gender, date of birth, nationality, place of birth, current address, number of your eID, start and end date of your eID.
No, that is not necessary. One-time identification is sufficient.
We will store your identity card in your customer file. When your card is scanned, your address information will be compared to the information in our database. If there are any differences, we will update these in our database.
The anti-money laundering legislation of 18 September 2017 demands that all financial institutions are able to thoroughly identify their new and existing customers as based on an official identity document. Moreover, NN considers the protection of your private life and combating fraud as highly important. In order to prevent your personal details, or the capital which you are entitled to, from being transferred to unauthorised parties, we put a great deal of attention into the identification of our correspondents.
NN considers the protection of your private life as very important. To prevent someone other than yourself from gaining access to your personal details, we pay close attention to the identification of the applicant. Therefore, you must absolutely include a copy of your identity card.
It is impossible to assign one general time frame to this.
We store your personal details at least as long as your contract is valid and, at a maximum, as long as the legislator requires us to. The statutory storage terms may vary from the end of the contract to more than 30 years after the contract has ended.
You cannot prevent NN from sharing certain data with third parties.
Sharing data is necessary or possible in the following cases:
Specifically for health data
Consent you gave in the past for the processing of health data, continues to apply. We will again ask for your explicit consent when we increase risk covers or when taking out a new insurance policy. A request to revoke the consent can be submitted to the DPO via a signed and dated request accompanied by a copy of the identity card (front and back). Revoking a consent can result in the discontinuation of the processing of your health data, which may have consequences for the concluded contract.
That 'third party' refers to the beneficiary person/persons of organisation(s) stated in the beneficiary clause of the insurance contract.
In order to guarantee independence, the DPO is part of a Compliance team of NN Insurance Belgium. Compliance is an independent and autonomous section, focused on the compliance to the regulations in relation to the integrity of the activities of the company. The DPO is not accountable to the management of NN. Their duty is to guard over the protection of the private life of the NN customers.
The data we normally store includes: your name, your date of birth, your address, other contact information, information about the product or the products that you have with Delta Lloyd / NN, payment information, and marketing information. Whether you consented to the use of your e-mail address for newsletters and/or special offers falls under marketing information.
Personal details may be used for, among others, making relevant suggestions to you on the basis of the information we have about you. In the year that your child turns 18, for example, we may point out to you that as of this age, the child will no longer be automatically covered with some insurance companies.
Only our recruiters will see your application. If they think you appear to be right for the position, they will of course share your application with the hiring manager.
With every job interview, the following subjects will be discussed:
We advise you to prepare for the interview. It is important that you remain yourself throughout. This way, we can determine whether there is a suitable ‘match’. We will also inform you in detail about your function, team and the company.
All tests, from the reasoning test to the personality survey, can be completed online.
There is a great deal of literature about the reasoning test, but preparation is not necessary. It is far more important that you complete the tests in a peaceful place and that you have slept adequately.
The personality survey includes questions about how you function and react in professional situations. Afterwards, the recruiter will discuss your answers with you.
For specific or managerial functions, an assessment may be a part of the procedure.
We call or email you.
No; even with a different degree you’ll come into consideration. You’ll get the guidance and training you need with us. We are interested in your personal qualities – not necessarily your education or experience. What counts are your customer focus, team spirit, commitment and desire to learn.
NN offers coaching and internal training. For external courses, we work together with Fopas and a number of other suppliers, depending on the needs of the department.
We are a part of the NN Group, which, as an insurance and investment management company, is active in more than eighteen countries, most predominantly in Europe and Japan. This offers suitable room for international mobility.
NN Belgium currently has about 350 employees.
