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Home Damage claims

Damage claims

Fire insurance claims management

Clients can count on us any time, day or night, every day of the week. 

In the case of urgent home damage, we are on site within two to three hours. Even if the damage is so great that the client needs a different place to stay. Incidentally, in the case of urgent repairs, clients benefit from our ‘no-quibble guarantee’: we immediately step in to repair the damage and prevent it getting any worse. We don’t look into who is responsible until later.

Our own experts sign a code of conduct to ensure everyone is treated correctly. We take the same care in selecting our external partners.

Is there any damage? NN will send a repair technician to the location immediately.

Are you the owner? In that case, NN offers the "Repairs in kind" principle as part of the claim procedure for damage to buildings or glass (in the absence of a counterparty).

This policy allows us to engage one of our recognised partners to repair the damage. We deal with the payment of the bill, meaning that you don't have to worry about it.

We work with "MultiRepair", who will come straight away to carry out repairs so you don't lose any valuable time.

Repairs in kind thus means that NN takes on a large proportion of the work and the worry that would otherwise fall to their customers, and the repair time is also reduced. All of this leads to greater customer satisfaction.

There are plenty of advantages for you as a customer:

  • No need to find your own technician - NN's repair service will contact one within 24 hours.
  • No need to send NN an estimate for prior approval
  • No need to make an advance payment - NN pays the repair technician directly
  • Reduction of the excess to €125
  • NN ensures a high quality service by working with selected repair firms
  • Your case is processed more rapidly

NN Mobile Office - We come to you!

The NN Mobile Office has been developed to respond faster and more effectively to the immediate needs of customers affected by severe weather or disasters.

The mobile office is equipped with a fully operational help desk and a pleasant waiting room, where claims forms and protective clothing (overalls, boots etc.) are available for those who need them.

NN specialists draw up individual claim files on site and are ready, if necessary and if the situation allows, to directly carry out initial assessments of the damaged property and take initial measures (e.g. covering the roof, having the building contents removed or moved, closing up the property temporarily or engaging cleaning services). In this way, the most pressing aspects of the claims procedures can be tackled rapidly and efficiently.

Customers can contact NN in the event of a disaster or to report a loss at any time of day or night, seven days a week, by phone (02 550 06 00) or by e-mail.

 

Anticipation tips

With our anticipation tips NN wants to help you to avoid theft or fire or to limit damages due to severe weather conditions. Because Insurance starts with anticipating.

Discover the anticipation tips for your home

Your home

Partners for fire insurance claims management

For fire insurance claims management NN works together with following qualitative partners:

Cibor

Cibor is a specialist in leak detection. They track down holes in water pipes without breaking or demolishing anything. How? Cibor workers have different innovative techniques in their bag of tricks, ranging from thermography and acoustic testing to tracer technology.

Cibor works quickly, accurately and professionally. This guarantees clients the highest quality service.

BELFOR

BELFOR are the world leaders in the clean-up of fire and water damage. For 25 years, they’ve been helping clients across Belgium.

Belfor are available day and night, 365 days a year. They do their work using the latest environmentally-friendly techniques. And they keep clients up to date and informed at every step in the clean-up and sanitation process.

MultiRepair

MultiRepair is our partner for glass damage and repair in kind. The experts of MultiRepair are ready to help: day and night! A local specialist will either repair the damage without delay or execute an emergency repair. 

Vehicle insurance claims management

Clients with damaged vehicles can reach us 24/7. They are assigned a claims manager who arranges everything from A to Z for them. The client receives a replacement car straight after an accident – we take care of transporting the client’s damaged vehicle. Our guarantee for mobility from day one!

Our clients also have access to a replacement vehicle during the repair work. At least they do if they go to one of our one thousand recognised repairers who are guaranteed to be professional.

But what if a client’s car was stolen? We arrange a replacement vehicle for a maximum of thirty days.

Anticipation tips

These anticipation tips from NN are intended to encourage safe driving behaviour and ensure that you reach your destination smoothly.

Because Insurance starts with anticipating.

Discover our anticipation tips for your car

Partners for vehicle insurance claims management

For vehicle insurance claims management NN collaborates with qualitative partners.

Carglass

NN has worked with Carglass for about a quarter of a century. They are one of the market leaders in the repair and replacement of vehicle windows and windscreens. The Carglass team helps our clients regardless of the make, model and age of their vehicles.

The repairs or replacements are performed in one of the 42 service centres that are located across Belgium. And if the clients are at home, at work or somewhere else, one of the 100 service vehicle will come to them.

Carglass offers a lifelong warranty on their work and on the repair or replacement they have performed. This has resulted in a 98% customer satisfaction rate!