Your lifelong happiness. That’s our priority at NN. And that’s why we always want our products to meet – and even exceed – your expectations. Sometimes things go wrong, and if they do, please let us know. Your satisfaction is our top priority.
Do not hesitate to contact our complaints department or one of our partners. You reserve the right at all times to start legal proceedings.
Not satisfied with how we handled things?
I am not satisfied with the way my complaint has been dealt with by the NN Quality team, ING, or Deutsche Bank.
Contact the insurance ombudsman:
You have the right at all times to start legal proceedings.
Not satisfied with the way NN or one of its staff is looking after your policy or (claims) file?
NN assures you that your case will be dealt with professionally. We will conduct an in-depth analysis and give you a detailed answer at the latest one month after your complaint is recorded.
If you have a problem with purchasing a product or with the service you received from your ING branch or the ING website, we will work with you to find a solution.
Contact the insurance ombudsman:
You have the right at all times to start legal proceedings.
