Cookie statement
To enable us to provide you with the best possible service, this app uses cookies. Below, we explain how and why this happens.
What are cookies?
When you use this app, we place cookies on your device if your browser settings allow us to do so. Cookies are small, simple text files and are used to recognise you when you next use the app. For example, cookies ensure that when you use our app, you do not see or have to enter the same information each time. Your settings and preferences are remembered, which makes your next use of the app easier. We can also use cookies to gear the information to your preferences.
Refusing cookies
If you do not want to allow cookies, you can remove them manually via your Internet browser or have them deleted automatically at the end of an online session. You can set your Internet browser so that you receive a message when a cookie is being placed or so that cookies cannot be placed. If you do so, certain sections of the app may not function properly.
The following app tells you about how to refuse cookies for the most frequently used browsers: www.aboutcookies.org.
Categories
We distinguish between the following categories of cookies:
Necessary cookies
These ensure that the app continues to operate properly from a technical point of view. They also store user preferences, such as your choice of language. You cannot refuse this type of cookie.
Analytical cookies
These cookies examine anonymously how visitors use our app. We use this data to make improvements to our app.
Summary of cookies
The summary below shows you the cookies that are used by the app. An explanation is provided for each cookie, stating what its purpose is and the category into which it falls.
- Provider
- Purpose
- Lifetime
- Category
google-analytics.com Cookies are placed to obtain a better insight into your behaviour on our app. The app also sends anonymous data to the servers to diagnose performance and other problems.
Session Analytical
nn.be Places a number of cookies that are necessary for the functioning and comfortable working of the app. This concerns information such as which popups have already been shown, which contracts are available to you, as well as encrypted information needed to set up a communication channel with the server.
Session (duration depends on the lifetime of the Itsme access tokens) Necessary
Got any questions?
If you have any questions about this Statement or about the way we collect data, please contact our Data Protection Officer via dpo@nn.be.
This Cookies Statement may be modified from time to time to remain compliant with new legislation or our updated processes. So we recommend that you visit this page regularly.
You can find on our privacy statement on our website (Privacy statement | NN Belgium – Insurance).
Got a compliant?
If you have a complaint about the way in which NN deals with your personal data, please contact us via dpo@nn.be.
You may also lodge a complaint via the Data Protection Authority (by e-mail: contact@apd-gba.be or via the website: https://www.dataprotectionauthority.be/citizen).