Your lifelong happiness. That’s our priority at NN. And that’s why we always want our products to meet – and even exceed – your expectations. Sometimes things go wrong, and if they do, please let us know. Your satisfaction is our top priority.
Do not hesitate to contact our complaints department or one of our partners. You reserve the right at all times to start legal proceedings.
Not satisfied with how we handled things?
I am not satisfied with the way my complaint has been dealt with by the NN Quality team, ING, or Deutsche Bank.
Contact the insurance ombudsman:
You have the right at all times to start legal proceedings.
Not satisfied with the way NN Non-life or one of its staff is looking after your policy or (claims) file?
NN Non-life assures you that your case will be dealt with professionally. We will conduct an in-depth analysis and give you a detailed answer at the latest one month after your complaint is recorded.
* In your e-mail, please mention your surname, first name and the number of the policy and/or claim to which your complaint relates. This will ensure that we can answer your e-mail quickly.
Contact the insurance ombudsman:
You have the right at all times to start legal proceedings.
